Privacy Policy
At Trova, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use Trova’s app and related services. Trova is the data controller for purposes of the Nigeria Data Protection Regulation (NDPR).
1. Who we are
ConnectSafe Ltd. (trading as Trova) operates Trova. For NDPR purposes we are the data controller for personal data processed through the Services.
Privacy contact: privacy@trova.app
2. Information we collect
We collect information that helps us provide a secure, verified dating experience.
- Account & profile: name, age confirmation, gender, phone, photos, bio, preferences, verification status
- Communications: messages, reports, and support requests
- Payments: subscription status via Apple, Google, or other processors (we do not store full card numbers)
- Device & usage: device type, app version, crash logs, and feature usage
- Approximate location when you grant permission
3. How we use your information
We use the collected data for the following purposes:
- Provide matching, messaging, and account features
- Verify eligibility and reduce fraud
- Safety, moderation, and Community Guidelines enforcement
- Customer support and subscription billing
- Improve and personalize the Services
- Legal compliance and lawful requests
4. Lawful bases (NDPR)
We rely on consent, contract, legal obligation, and legitimate interests (balanced against your rights), depending on the activity. Where we use consent, you may withdraw it at any time without affecting prior processing.
6. International transfers
Some providers may process data outside Nigeria. We use contractual safeguards, access controls, and other measures required by applicable law.
7. Data retention
- Active accounts: while your account remains active
- Deleted accounts: removed from live systems within a defined window; backups may persist briefly for security
- Safety reports & logs: retained for investigation and compliance periods
- Payment records: as required by tax and accounting law
8. Security
We use access controls, encryption in transit, monitoring, and incident response procedures. No system is perfectly secure.
9. Your rights
To exercise your rights, email privacy@trova.app. We may verify your identity before responding.
- Access, correct, delete, or restrict processing where applicable
- Object to certain processing or withdraw consent
- Request portability where applicable
10. Children
Trova is 18+ only. We do not knowingly process data of anyone under 18. Contact us if you believe a minor is using the Services.
11. Automated processing
We use automated systems for recommendations, fraud detection, and policy enforcement. Additional disclosures apply where required by law.
12. Changes to this Policy
We may update this Policy and will notify you as required by law. The “Last updated” date shows when changes take effect.
13. Contact & complaints
Questions: privacy@trova.app
You may also complain to the relevant Nigerian data protection authority.